Home support for older people across the Gold Coast

Independent living, with a little help.

Warm, practical help at home and out and about, so the people you love can keep living life their way, with a familiar face they trust.

Talk to us about support See how we help

Home help
Shopping
Transport
Appointments
Technology
Companionship

Familiar faces, not a revolving roster

Practical, non-clinical everyday help

Safe, comfortable transport for appointments and outings

Private clients welcome, no funding needed to start

Where it begins

This starts with getting to know you.

Every person is different, so we start by listening. We’ll talk about what’s working well, what’s becoming a little harder and the kind of help that would make everyday life easier.

Family can be part of the conversation too, if that’s what you’d like. From there, we can work out what support would suit you and how you’d like it to fit into your week.

No complicated process. Just a conversation about what would help.

Arrange a conversation

About TrueCare

You're still living your life. We're simply here to make some of it easier.

TrueCare Support Services is a small, boutique support company based on the Gold Coast. We help older people continue living independently in their own homes. Sometimes it's a little help once a week. Sometimes it's regular support with the things that are becoming harder to manage alone. Either way, the support is built around the person, their routines and the way they like to live.

We sit somewhere between traditional home support and a trusted personal assistant. We change the bed linen, carry the shopping in, drive to appointments and stay for them, sort out the phone that won't behave and take care of the everyday things that make life at home easier.

For families, it means knowing there is someone capable, kind and familiar looking in on Mum or Dad — someone you've met, someone they trust and someone they genuinely look forward to seeing.

“Professional enough to trust. Warm enough to genuinely like.”

The small jobs that make a big difference

Changing the bed linen and getting the washing done
Carrying in the shopping and putting it away
Getting to appointments, and staying for them
Sorting out the phone, tablet or television
Keeping paperwork, cupboards and calendars in order

Meet the Founder

Tania Blackmore

Founder, TrueCare Support Services

TrueCare was founded by Tania Blackmore on the Gold Coast with a simple idea: getting older shouldn't mean giving up the independence, routines and everyday things that make life your own.

With a Certificate III in Individual Support (Ageing and Disability), First Aid and CPR certification, hands-on experience supporting older people and a long professional background in business, organisation and problem-solving, Tania brings a practical and personal approach to support.

She established TrueCare to offer something deliberately smaller and more personal: familiar people, genuine relationships and practical help that fits around each person's life.

How we can help

Practical help with the things that have become a little harder.

One thing or several. The mix can change as the week does.

Home help

Changing the bed linen, vacuuming, mopping, laundry and tidying: the jobs that have become tiring, or that now carry the risk of a fall.

Shopping

Doing the shop together or on their behalf, carrying it in and putting everything away where they like it kept.

Transport

Safe, comfortable transport to wherever they'd like to go: the shops, the hairdresser, a friend's place or the club.

Medical and other appointments

Getting there, keeping them company, helping them remember the questions they meant to ask, and seeing them safely home.

Companionship and check-ins

A cuppa and a proper conversation, a walk, a game of cards, or simply a familiar face stopping by on a regular day.

Technology help

Phones, tablets, the television, video calls with the grandchildren, online bookings and the forms that now seem to arrive by email.

Organisation and everyday admin

Sorting paperwork, keeping the calendar, making appointments, decluttering a room or settling in after a move.

Meal support

Planning the week's meals, cooking something nourishing together, and leaving the kitchen tidy afterwards.

Outings and activities

Lunch out, the garden centre, the library, a class or a community event: help to keep doing the things they enjoy.

Something not on the list?

If it’s one of the small jobs that has become a nuisance, just ask. There’s a good chance we can help, and if we can’t, we’ll say so. Tell us what you need.

TrueCare provides practical, non-clinical support. We talk through exactly what would help before anything begins.

Ask about support

Simple from the first conversation

How getting started works.

Step one
Get in touch

Call or send a short enquiry about what would help and roughly when. You can enquire for yourself or for someone you care about.
Step two
We come and meet you

We visit at home to get to know your mum or dad: their routines, what matters to them and what they'd like a hand with. Family are welcome to join.
Step three
Agree what suits you

We confirm the help, the days and times, the pricing and how family would like to be kept informed, all in writing, before anything starts.
Step four
Familiar faces from then on

A regular TrueCare person each visit, so the help quickly becomes an easy, natural part of the week.

No call centres. No stranger at the door. Everyone always knows who is coming.

Familiar faces. Genuine relationships.

TrueCare is small and boutique by design, because support works better when you know who's coming through the door. Every client has a regular TrueCare person who gets to know them properly, and as we grow, another familiar TrueCare face who can step in for holidays and sick days.

A regular TrueCare person who knows the routines and preferences
Help that keeps people independent, never dependent
Calm, respectful conversation
Reliability and agreed routines
Family kept informed, in the way your parent chooses
Mature, carefully selected TrueCare people

Dignity

Their home, their preferences, their privacy and their decisions are always respected.

Reliability

Clear arrangements, dependable communication, and help that turns up exactly as agreed.

Independence

Good help gives people more of their life back. It should never take any of it away.

For families

Mum is doing well. But some things shouldn't be done alone anymore.

Often it's a daughter or son who gets in touch first. Mum is still very much herself, but the stepladder worries you, the shopping is heavy, and you can't always get across town for her appointments.

TrueCare gives her a capable, consistent person who helps without taking over. With her agreement, we keep you in the loop in the way that suits you both, so you can stop worrying about every little thing.

And because it's her life, she stays at the centre of every decision.

Frequently asked questions

Will the same person come each time?

Continuity is at the heart of TrueCare. Each client has a regular TrueCare person who gets to know them, and as we grow, another familiar TrueCare face for holidays and sick days rather than a stranger.

Do we need government funding to use TrueCare?

No. Families can arrange support with TrueCare directly. No government funding or package is required to get started — just a conversation about what would help.

Can you work with my parent's aged care provider?

Where your parent has appropriate aged care funding, we can discuss whether TrueCare can work alongside their registered provider. Let us know who the provider is and we'll talk it through.

Which areas do you cover?

TrueCare is based in Surfers Paradise and supports clients in suitable locations across the Gold Coast. Travel time, distance and the length of the booking are considered for each enquiry.

What kind of help can you provide?

Home help and changing bed linen, shopping, transport, appointments, companionship and regular check-ins, technology help, organisation and everyday admin, meal support, and outings and activities. If you have something specific in mind, just ask.

Do you provide medical or nursing care?

No. TrueCare doesn't provide clinical care such as wound care, injections or administering medication. For medical concerns, please contact their GP or an appropriate health professional.

Can you take Mum or Dad to appointments?

Yes. We provide safe, comfortable transport and can stay for the appointment. Transport arrangements and any associated costs are agreed before support begins.

What does it cost?

Contact us to discuss your support needs and pricing. You'll have clear information in writing before you decide anything. Minimum booking times apply.

Can I arrange support for my mum or dad?

Of course. Family are very welcome to get in touch first. We'll want to meet your parent too, because the arrangement is theirs, and we'll agree with them what we share with you and how often.